Refund policy

At Athrova, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:

Eligibility for Refunds

1. Products must be returned within 30 days of the purchase date.
2. To be eligible for a refund, items must be:
   • Unopened, unused, and in their original packaging.
   • Accompanied by the receipt or proof of purchase.

Please note: For skincare and supplements, items that have been opened or used are not eligible for refunds due to health and safety regulations.

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How to Request a Refund

1. Contact us at [your customer service email] with your order number and reason for return.
2. Once your request is approved, we will provide a return shipping label and instructions.

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Refund Process

1. Upon receiving the returned item, our team will inspect it to ensure it meets our eligibility criteria.
2. Approved refunds will be processed within 5-7 business days of receiving the return.
3. Refunds will be issued to the original payment method used during the purchase.

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Shipping Costs

• Defective/Damaged Items: If your product arrives damaged or defective, we will cover the cost of return shipping.
• Other Returns: For non-defective returns, the customer is responsible for return shipping costs.

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Non-Refundable Items

The following items are not eligible for refunds:

1. Opened or used skincare and supplement products.
2. Sale or clearance items.
3. Gift cards.

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Exchanges

We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.